Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our services:

a. Personal Information

When you use our platform, contact us, or register for an account, we may collect:

• Full name
• Email address
• Company name and industry
• Job title and role
• Phone number
• Billing and payment details
• Account login credentials (username, password)
• Any additional information you voluntarily provide

b. Automatically Collected Information

We collect certain data automatically when you visit our website or use our services:

• IP address
• Browser type and version
• Device type and operating system
• Geographic location (approximate)
• Usage patterns, including time spent on pages, links clicked, and navigation paths
• Referral sources (e.g., ads, social media, external websites)

c. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Analyze website traffic and performance
• Deliver targeted advertisements (if applicable)
• Improve user experience

You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, operate, and improve our products and services
• To offer tailored content, recommendations, and lead suggestions
• To communicate with you, including responses to inquiries and support requests
• To send administrative messages, service updates, and important notices
• To send newsletters, marketing communications, and promotional offers (you can opt out at any time)
• To analyze usage trends and enhance platform performance
• To detect, investigate, and prevent fraudulent or unauthorized activity
• To comply with legal obligations and enforce our Terms of Use

3. Legal Basis for Processing (GDPR Compliance)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data collected and the specific context:

• Consent: When you voluntarily provide information or agree to marketing communications.
• Contractual Necessity: When processing is required to fulfill a contract with you.
• Legal Obligation: When we are required to comply with legal or regulatory requirements.
• Legitimate Interests: When processing is necessary for our legitimate business interests, provided they do not override your rights.

4. Sharing Your Information

We value your privacy and do not sell your personal information. However, we may share data with:

• Service Providers: We may work with third parties for hosting, analytics, email services, CRM, and payment processing. These vendors are bound by confidentiality agreements and only access data as necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
• Legal and Regulatory Authorities: We may disclose your data if required by law or to protect our legal rights and interests.
• Affiliates and Partners: With your consent, we may share your data with trusted partners for co-branded services or joint marketing efforts.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

Depending on your location, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your data, subject to legal requirements.
• Restriction: You may request that we limit how we use your information.
• Objection: You may object to our use of your data for direct marketing or legitimate interests.
• Data Portability: You may request that we transfer your data to another service provider.
• Withdraw Consent: If we rely on your consent for processing, you may withdraw it at any time.

To exercise these rights, email us at [email protected]. We will respond within the timeframes required by law.

7. Data Security

We take data protection seriously and implement appropriate safeguards, including:

• Secure data storage
• Encryption for sensitive data
• Role-based access controls
• Regular security audits and monitoring
• Secure transmission of data (HTTPS)

While we strive to protect your data, no system is 100% secure. You are responsible for maintaining the confidentiality of your login credentials.

8. International Data Transfers

LaCleo.AI is based in [Insert Country], and your data may be stored and processed in countries outside your own. If you are located outside [Insert Country], you acknowledge that your information will be transferred, processed, and stored in jurisdictions that may not have the same data protection laws as your country.

We ensure appropriate safeguards are in place, such as standard contractual clauses approved by regulatory authorities.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us immediately so we can remove it.

10. Third-Party Links

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of these external sites. We encourage you to review their privacy policies before interacting with them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technologies, or our practices. When we do, we will revise the "Effective Date" at the top of the policy. If changes are significant, we will notify you via email or a prominent notice on our website.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us at: